A.As we sell a limited number of rooms online at a discounted rate, in most cases online bookings are cheaper.
Q.If I book online or through a travel agency, can I make use of other discounts concurrently?
A.We do not accept concurrent use of multiple discounts
Q.Does it cost money for my child to stay?
A.Children who do not require their own bed and share a bed with a parent can stay for no additional charge.
Q.How much is breakfast?
2,500 yen (tax Incl.)
Breakfast is available at the hotel restaurant, FOREST KITCHEN with Outdoor Living (3F) between 6:30 a.m. and 10:00 a.m.
Please make your way to the restaurant no later than 9:45 a.m.
A.If you would like to check-out later than 11:00p.m., the following additional charges apply.
From 11:00p.m. until 3:00 p.m.: 1/3 of the accommodation fee
From 15:00 p.m. until 6:00 p.m.: 1/2 of the accommodation fee
From 6:00 p.m. onward: Full night’s accommodation fee
※Late check-outs are subject to room availability
Q.Can I store my bags at the hotel before checking in/after checking out?
A.You can store your bags at the hotel bell desk in the first floor lobby.
Q.What if I arrive before the 3:00 p.m. check-in time?
A.Please visit the front desk and we will confirm your reservation and store your bags for you. If you would like to use your room before 3.00 p.m. an early check-in fee will apply. Please note that early check-ins are subject to room availability and we request that you contact the hotel in advance.
Q.Can I check in late at night?
A.The front desk is open 24 hours a day. Please contact the hotel in advance if you will be arriving later than you originally planned.
Q.Can I choose my room number?
A.For the majority of reservations we choose the room number on the check-in day and do not accept requests for specific rooms. However if you have a general request for your room (for example: high floor, nice view), we will do our best to accommodate them so please include it when making a reservation.
Q.Can I send my bags to the hotel in advance?
A.Please send them to the following address and include the name of your reservation and check-in date on the form.
1-1-1 Aoba-ku Chuo Sendai-shi Miyagi-ken Japan
Hotel Metropolitan Sendai East
Q.Can I send something by courier from the hotel?
A.You can send items from the bell desk in the first floor lobby.
Q.When do I need to cancel by? Is there a cancellation fee?
A.If you wish to cancel your reservation please contact the hotel at least two days prior to your check-in date. The following cancellation fees will apply from the day before the check-in date.
・Day before check-in date: 20% of accommodation fee
・Day of check-in: 80%
・No-show(no contact received) 100%
A.All guest rooms are equipped with Wi-Fi. You can also connect to the internet using the LAN cables provided in each room. Rental PCs are also available for guest use. (1,100 JPY per night, limited availability).
Q.Are there baby beds available?
A.We will prepare baby beds on request for no additional charge. As there are a limited number available, please contact the hotel in advance. Please note that a baby bed may not fit depending on the type of room reserved.
Q.Does the hotel have a DVD/Blue-ray player?
A.DVD/Blue-ray players are available to rent for a fee of 1,650 Yen per night.
Q.Does my room have...?
A.Each room has a humidifier with air purifying function, a Corby trouser press, smartphone charger, Deoderizer spray. Additional bedding such as blankets and pillows are available on request(limited availability).
TEL: +81-22-302-3373(Reservation department)
Q.What amenities does my room have?
A.・Disposable Slippers, Nightwear, Towels, Soap, Toothbrush, Hairbrush, Razor, Shower Cap
・Shampoo, Conditioner, Bodysoap, Body Towels, Bath Salts, Cotton Pads, Cotton Swabs, Cleansing
※Each room has a hair-dryer
A.Reservations are not required. We prepare spaces for all guests staying at the hotel.
Q.How much is parking?
The carpark fee is 1,500 yen from 1:00 p.m. of the day of your stay up until 1:00 p.m. the following day.
(Large buses and trucks, etc. can park at Hotel Metropolitan Sendai. Please contact the hotel for more information. Tel: +81-22-302-3373)
*An additional fee of 300 yen/30 minutes is charged from the cut-off time.minutes.